RHRoy Heinrich
Experience

A track record across application support and full-stack development.

From government-level IT support and ASU administrative assistance to custom database and chatbot engineering.

  1. June 2026 — Present

    Digital Solutions & Tech Consultant

    Independent

    • Completed intensive DICT training focused on digital productivity, remote infrastructure, and client communication (awarded Medalist distinction).
    • Engaged in client consulting for web search, CRM management, data entry validation, and team workflows.
    • Building and deploying bespoke chatbot utilities and full-stack record tracking software.
    React 19ViteFastAPICRMAutomations
  2. Jan 2026 — Apr 2026

    OJT Intern - IT Application & Technical Support

    Department of Information and Communications Technology (DICT) - Aklan Provincial Field Office

    • Developed and deployed the DICT DTC Aklan Digital Logbook System using Laravel/PHP, achieving 90% uptime and supporting 100+ daily entries at launch.
    • Validated and compared 100+ daily log entries using advanced Excel matching to verify data accuracy, eliminating discrepancies prior to supervisor review.
    • Authored and submitted 5 technical documents per week, including detailed system logs, step-by-step process guides, and incident reports.
    • Provided on-site ICT technical helpdesk support for two large-scale Skills Training programs and a 3-day eLGU System Refresher Training.
    PHPLaravelMySQLExcelHelpdeskDocs
  3. May 2024

    Technical Staff - ASU Job Fair 2024

    Guidance and Counseling Service Office, Aklan State University

    • Configured and maintained 5 dedicated computer systems for 300+ attendees, reducing applicant wait times by ~30% through proactive setup and monitoring.
    • Assisted 80+ job applicants in navigating digital registration forms and online career platforms, resolving UI/navigation queries on the spot.
    • Resolved all on-site technical issues within a 5-10 minute average, sustaining 100% system uptime for the full duration of the event.
    Systems SetupTroubleshootingHardware Support
  4. Sep 2023 — Sep 2024

    Student Assistant - Technical Support

    Guidance and Counseling Service Office, Aklan State University

    • Deployed and maintained an informational GCSO website (Hostinger), tripling student access to resources and centralizing counselor access for 200+ students.
    • Implemented a WordPress/Hostinger CMS structure for non-technical staff, reducing manual announcement distribution time by ~40% and eliminating IT dependency.
    • Diagnosed and resolved system and application issues during on-campus events within 5-10 minutes, maintaining uninterrupted operations.
    • Provided IT helpdesk-style assistance to 30+ faculty and students per semester, documenting recurring issues and resolving them in under 15 minutes on average.
    HostingerCMSHelpdesk SupportProblem Solving