IT Support, full-stack engineering, and AI systems.
I am an IT graduate and IT Application Support Specialist with hands-on experience in application support, troubleshooting, helpdesk resolution, and systems testing. I have successfully built and deployed real-world systems, including a Laravel-based DTC Digital Logbook System used in government environments and a full-stack alumni tracking platform using React 19 and a PHP REST API.
My technical background covers networks, OS administration (Linux/Windows), database validations, security protocols, and custom natural language processing chatbots. I bring a structured, SLA-driven approach to maintaining high uptime and streamlining IT workflows.
About
Roy Heinrich Delgado
IT Support · Full-Stack · AI Chatbots
A technical background spanning support, engineering, and certifications.
IT Application & Technical Support Intern @ DICT
Built full-stack alumni tracking platforms (React/PHP/PostgreSQL)
Developed multilingual NLP chatbots for schools (Python/FastAPI)
Google & Cisco Certified (Technical Support, JS Essentials)
SLA-driven issue resolution & helpdesk support
Created audit-ready technical docs and user training guides
What people say
Testimonies
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Featured testimony
“As a team leader, I appreciate Roy’s professionalism, teamwork, and effort in handling the web search, data entry, and CRM tasks with his co-member for the 5 mock clients. He showed good coordination, organized workflow, and effective follow-up communication throughout the project. His contribution helped the team complete the tasks efficiently and professionally. Keep up the good work, Roy, and continue developing your communication and client management skills.”
Abbie Cebuano
Team Leader, Virtual Assistant Training