Building & supporting robust software, AI chatbots, & IT systems.
I'm Roy Heinrich — an IT graduate and IT Application Support Specialist combining frontline application support, troubleshooting, full-stack web development, and AI solutions to optimize operations and keep systems highly available.
Bridging application support and full-stack engineering.
From diagnosing complex system errors to shipping secure APIs and NLP chatbots, I keep modern business technology running smoothly.
IT Application Support
SLA-driven issue resolution, application rollout, helpdesk assistance, incident documentation, and UAT testing.
Systems & Network Support
Windows/Linux OS administration, command-line operations, network diagnostics, and connectivity troubleshooting.
Full-Stack Web Development
Building dynamic systems, admin portals, and transactional REST APIs using PHP/Laravel, React 19, TypeScript, and SQL.
Applied AI & NLP
Deploying custom NLP chatbots, FastAPI backends, caching pipelines, and database integrations on cloud hosts.
Experienced in responding to issues within strict timelines, resolving technical hiccups, and maintaining system uptime.
Fluent across React 19, TanStack, PHP/Laravel, and FastAPI, from dashboard interfaces to secure backend databases.
Committed to maintaining complete audit-ready documentation trails, including incident reports, logs, and system guides.
Real systems. Real outcomes.
A glimpse of recent builds — designed for clarity, shipped for impact.
Let's collaborate on your next technical project.
Looking for a dedicated IT Application Support Specialist, system troubleshooter, or full-stack developer? Let's connect.